Shipping policy
Order Processing:
Orders must be fully paid and received by Alfreshco by 2:00 PM on a working weekday for your delivery timeframe to begin the same day. Orders placed after 2:00 PM will begin their timeframe on the next working weekday. Working weekdays are Monday to Friday, excluding bank holidays.
Normal Area Shipping Options & Rates:
1. Within 2 Working Weekdays by End of Day - UPS
- Orders between £0 – £9.99: £10.00
- Orders between £10 – £74.99: £5.99
- Orders £75 and above: Free
2. Next Working Weekday Before 12:00 PM - UPS
- Orders between £0 – £9.99: £17.00
- Orders £10 and above: £12.00
3. Next Working Weekday Before 10:30 AM - UPS
- Orders between £0 – £9.99: £22.00
- Orders £10 and above: £17.00
4. Within 3 Working Weekdays by End of Day - Royal Mail
- Weight limit: Up to 1.5kg
- Flat Rate: £4.99
5. Saturday Delivery by End of Day - UPS
- Orders must be placed from Thursday 2:00 PM to Friday 2:00 PM only.
- Orders between £0 – £9.99: £22.00
- Orders £10 and above: £17.00
Excluded Areas and Special Conditions:
The following areas have specific conditions but share the same shipping options and pricing listed above:
England - Surcharge Area
The following shipping rates apply to postcode prefixes: CA18_, CA19_, CA20_, CA21_, CA22_, CA23_, CA24_, CA25_, CA26_, CA27_, LA15_, LA16_, LA17_, LA18_, LA19_, LA20_, LA21_, LA22_, LA23_
1. Within 2 Working Weekdays by End of Day - UPS
- Orders between £0 – £9.99: £19.00
- Orders between £10 – £74.99: £16.00
- Orders £75 and above: £9.00
2. Next Working Weekday Before 12:00 PM - UPS
- Orders between £0 and above: £21.00
3. Next Working Weekday Before 10:30 AM - UPS
- Orders between £0 and above: £24.00
4. Within 3 Working Weekdays by End of Day - Royal Mail
- Weight limit: Up to 1.5kg
- Flat Rate: £4.99
5. Saturday Delivery by End of Day - UPS
- Orders must be placed from Thursday 2:00 PM to Friday 2:00 PM only.
- Orders between £0 and above: £24.00
England - Within 2 Working Weekdays Area
The following shipping rates apply to postcode prefixes: TR0_, TR1_, TR10_, TR11_, TR12_, TR13_, TR14_, TR15_, TR16_, TR17_, TR18_, TR19_, TR2_, TR20_, TR26_, TR27_, TR3_, TR4_, TR5_, TR6_, TR7_, TR8_, TR9_, TR93_, SY23_, SY24_, SY25_
1. Within 2 Working Weekdays by End of Day - UPS
- Orders between £0 – £9.99: £10.00
- Orders between £10 – £74.99: £5.99
- Orders £75 and above: Free
England - Within 4 Working Weekdays Area
The following shipping rates apply to postcode prefixes: TR21_, TR22_, TR23_, TR24_, TR25_
1. Within 4 Working Weekdays by End of Day - UPS
- Orders between £0 – £9.99: £10.00
- Orders between £10 – £74.99: £5.99
- Orders £75 and above: Free
Scotland - Within 2 Working Weekdays + Surcharge Area
The following shipping rates apply to postcode prefixes: AB31_, AB33_, AB34_, AB35_, AB36_, AB37_, AB38_, AB44_, AB45_, AB53_, AB54_, AB55_, AB56_, FK18_, FK19_, FK20_, FK21_, G63_, IV10_, IV11_, IV12_, IV13_, IV14_, IV15_, IV16_, IV17_, IV18_, IV19_, IV20_, IV25_, IV30_, IV31_, IV32_, IV36_, IV4_, IV5_, IV6_, IV63_, IV7_, IV8_, IV9_, KW1_, KW10_, KW2_, KW3_, KW5_, KW6_, KW7_, KW8_, KW9_, PA20_, PA21_, PA23_, PA24_, PA25_, PA26_, PA27_, PA28_, PA32_, PA33_, PA34_, PA35_, PA36_, PA37_, PA38_, PH17_, PH18_, PH19_, PH20_, PH21_, PH22_, PH23_, PH24_, PH25_, PH26_, PH30_, PH31_, PH32_, PH33_, PH34_, PH35_, PH39_, PH40_, PH49_, PH50_
1. Within 2 Working Weekdays by End of Day - UPS
- Orders between £0 and above: £16.00
Scotland - Within 2 Working Weekdays
The following shipping rates apply to postcode prefixes: AB10_, AB11_, AB12_, AB13_, AB14_, AB15_, AB16_, AB21_, AB22_, AB23_, AB24_, AB25_, AB30_, AB32_, AB39_, AB41_, AB42_, AB43_, AB51_, AB52_, DD10_, DD11_, DD5_, DD8_, DD9_, EH43_, EH44_, EH45_, FK16_, FK17_, FK8_, G83_, G84_, IM1_, IM2_, IM3_, IM4_, IM5_, IM6_, IM7_, IM8_, IM9_, IM99_, IV1_, IV2_, IV3_, KA16_, KA17_, KA18_, KA19_, KA20_, KA21_, KA22_, KA24_, KA25_, KA26_, KA4_, KA6_, PH1_, PH10_, PH11_, PH12_, PH13_, PH15_, PH16_, PH2_, PH3_, PH4_, PH5_, PH6_, PH7_, PH8_, PH9_, TD10_, TD11_, TD13_, TD14_, TD2_, TD3_, TD4_, TD5_, TD6_, TD7_, TD8_, TD9_
1. Within 2 Working Weekdays by End of Day - UPS
- Orders between £0 – £9.99: £10.00
- Orders between £10 – £74.99: £5.99
- Orders £75 and above: Free
Scotland - Within 5 Working Weekdays
The following shipping rates apply to postcode prefixes: PA22_, PA29_, PA30_, PA31_, PA62_, PA63_, PA64_, PA65_, PA66_, PA67_, PA68_, PA69_, PA70_, PA71_, PA72_, PA74_, PA75_, PA80_, IV21_, IV22_, IV23_, IV24_, IV26_, IV27_, IV27_, IV28_, IV40_, IV40_, IV52_, IV53_, IV54_, KW11_, KW12_, KW13_, KW14_, KW14_, KW14_, PH36_, PH37_, PH38_, PH41_, PH41_, HS1_, HS1_, HS2_, HS2_, HS3_, HS4_, HS5_, HS6_, HS6_, HS7_, HS8_, HS9_, IV41_, IV42_, IV43_, IV44_, IV45_, IV46_, IV47_, IV48_, IV49_, IV51_, IV51_, IV55_, IV56_, KA27_, KA27_, KA28_, KA28_, KW15_, KW16_, KW16_, KW17_, PA41_, PA42_, PA42_, PA43_, PA44_, PA45_, PA46_, PA47_, PA48_, PA49_, PA60_, PA61_, PA73_, PA76_, PA77_, PA78_, PH42_, PH43_, PH44_, ZE1_, ZE2_, ZE3_
1. Within 5 Working Weekdays by End of Day - UPS
- Orders between £0 and above: £16.00
Scotland - Surcharge Area
The following shipping rates apply to postcode prefixes: DG3_, DG4_, DG6_, DG7_, DG8_, DG9_, IV39_, IV50_, PA39_, PA40_, PA81_, PA82_, PA83_, PA84_, PA85_, PA86_, PA87_, PA88_
1. Within 2 Working Weekdays by End of Day - UPS
- Orders between £0 and above: £16.00
Northern Ireland - Standard Delivery
Please contact us if you would like an order to be shipped to Northern Ireland.
Tracking Information:
Once your order has been fulfilled, a tracking link will be sent to the email address you used to place the order. This link will allow you to see where your delivery is in real-time. We will also provide delivery status updates via email to keep you informed every step of the way.
Contact Information:
For questions about shipping, delivery times, or to inquire about an order, please contact our customer service team through our support page or by emailing support@alfresh.co.