Support
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When can I expect my order to be delivered?
You can track the status of your order and get an estimated delivery time by checking the tracking link provided in the "A shipment from order ... is on the way" email. Remember to look in spam/junk for an email from "Alfreshco" if you haven't received the order confirmation.
Why hasn't my order been delivered yet?
To get specific information about your shipment, please check the tracking link provided in the "A shipment from order ... is on the way" email. Remember to look in spam/junk for an email from "Alfreshco" if you haven't received the order confirmation.
Why haven't I received one of my products?
If you haven't received one of your products, please quote your order number and specify the missing item in an email to our customer support for prompt assistance.
Are there any additional discounts available?
All the discounts we offer are already visible on our website. These include benefits such as free delivery on orders over £75 and bulk discounts if you buy larger quantities of cans.
What should I do if I have a faulty product?
If you have received a faulty product, please reach out to our customer support immediately. We ask you provide details about the issue, include photos of the faulty item and the batch number on the underside of the can and also quote your order number.
What if my order has been damaged in transit?
If your order has been damaged in transit, please contact our customer support as soon as possible. Make sure to include details about the damage, attach photos of the affected items and quote your order number.
Could I receive recommendations on product choices?
While we don't offer colour matching services based off codes or images we would be happy to assist you in selecting the best spray paint options for your project. Simply provide us with details about what you're working on, and we'll offer tailored recommendations to suit your needs.
Can I visit your shop?
Unfortunately, our shop is no longer open. However, we now offer a
convenient pickup service from our warehouse in Cambridge (CB23 2TZ) at no extra cost.
How do I book the train?
To book the train, please send us an email with the desired time and
date, along with the number of people in your party. We'll promptly
assist you with your booking.
Can I pay for my order over the phone?
Unfortunately we're unable to accept payments over the phone. However, you can easily make payments through our website.
Get expert assistance for all your questions and concerns.
sales@alfresh.co